Credit Control Officer (Maternity Cover)

An opportunity has now arisen for a Credit Control Officer to join the team at Life Credit Union for a Specified Purpose Contract covering a Maternity Leave. This role would suit a candidate with previous credit control experience who would like to gain valuable experience within the Financial Services sector.

Background to the Credit Union:

Life Credit Union operates 4 branches in Naas, Monread, Newbridge and Maynooth. Life Credit Union is dedicated to delivering exceptional value and service to our members, which we have been providing for over 50 years. Life Credit Union is among the largest Credit Unions in Ireland with a membership base of 40,000 members.

Reporting directly to the Credit Control Team Leader, the successful candidate will be primarily based in the Main Street Naas branch but may be required to work in the other locations. Flexible working arrangements are available as an option.

The working days will be five days Monday to Friday. The weekly hours will be 37.5.

Responsibilities:

• Manage the day-today credit control activities and daily work list on member accounts.

• Meeting members and conducting and assessing financial reviews with a view to developing tailored repayment plans.

• Build good relationships and ensure members continue to feel valued.

• Monitor, maintain and record repayment agreements entered.

• Identify changes in payment patterns and act accordingly to reduce the risk of bad debts.

• Be aware of and compliant with Credit Union internal policies, processes and legislative requirements.

• Resolve member queries in a timely manner.

• Other office duties as required.

Requirements:

• QFA/APA Loans

• Excellent written communication and interpersonal skills.

• Three years’ relevant experience would be an advantage.

• Analytical skills with strong attention to detail.

• Experience in negotiating payment plans.

• Ability to work as part of a team.

• Good IT skills, particularly MS excel, word.

• Strong organisational and time management skills.

• Flexible and responsive to changing business requirements.

• The ability to identify and deliver process improvements.

Life Credit Union aims to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities to work collaboratively to enhance the service we provide to all of the members we serve.

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